Another System Breakdown of Alibaba Cloud

On Sunday evening, Alibaba Cloud experienced a system breakdown, the second time since December, 2022. Many Alibaba products including Taobao, Aliyun Drive, and Xianyu were affected.

Around 19:20 in the evening, all Alibaba-owned apps were fully restored after emergency handling. 

It was also reported that in an official DingTalk group related to Aliyun customer service support, administrators reported that starting from 17:44 on November 12th, 2023, there were abnormal accesses and API calls to Aliyun product console. Aliyun engineers have been urgently investigating the issue.

Alibaba Cloud has not yet made an official response regarding the incident.

Meanwhile, a screenshot of a chat history circulating on Chinese social media shows that a user under the avatar of Tencent‘s founder and CEO Pony Ma wrote that “Alibaba Cloud is not as good as Tencent Cloud, friends”. But Tencent Cloud has stated that this screenshot is fake.

On Sunday, Alibaba just concluded its largest shopping festival of the year – 11.11. On the night of Nov 11, though, some users reported on social media that they were unable to complete the final payment. According to data from Tmall, this year’s “11.11” set a new record in terms of user scale, with the total number of visitors exceeding 800 million throughout the event, and a double-digit year-on-year increase in transactions. The number of actively operated merchants increased by 150% compared to last year.