Another System Breakdown of Alibaba Cloud

Nov 13, 2023, 09:50am2023/11/13 21:38:47 Pandaily

On Sunday evening, Alibaba<img decoding="async" class="trade-card__loading" layout="fixed" height="50" width="50" src="https://assets.pandaily.com/uploads/2021/12/loading.png" placeholder /> Cloud experienced a system breakdown, the second time since December, 2022. Many Alibaba<img decoding="async" class="trade-card__loading" layout="fixed" height="50" width="50" src="https://assets.pandaily.com/uploads/2021/12/loading.png" placeholder /> products including Taobao, Aliyun Drive, and Xianyu were affected.

Around 19:20 in the evening, all Alibaba<img decoding="async" class="trade-card__loading" layout="fixed" height="50" width="50" src="https://assets.pandaily.com/uploads/2021/12/loading.png" placeholder />-owned apps were fully restored after emergency handling.

It was also reported that in an official DingTalk group related to Aliyun customer service support, administrators reported that starting from 17:44 on November 12th, 2023, there were abnormal accesses and API calls to Aliyun product console. Aliyun engineers have been urgently investigating the issue.

Alibaba<img decoding="async" class="trade-card__loading" layout="fixed" height="50" width="50" src="https://assets.pandaily.com/uploads/2021/12/loading.png" placeholder /> Cloud has not yet made an official response regarding the incident.

Meanwhile, a screenshot of a chat history circulating on Chinese social media shows that a user under the avatar of Tencent<img decoding="async" class="trade-card__loading" layout="fixed" height="50" width="50" src="https://assets.pandaily.com/uploads/2021/12/loading.png" placeholder />‘s founder and CEO Pony Ma wrote that “Alibaba<img decoding="async" class="trade-card__loading" layout="fixed" height="50" width="50" src="https://assets.pandaily.com/uploads/2021/12/loading.png" placeholder /> Cloud is not as good as Tencent<img decoding="async" class="trade-card__loading" layout="fixed" height="50" width="50" src="https://assets.pandaily.com/uploads/2021/12/loading.png" placeholder /> Cloud, friends”. But Tencent<img decoding="async" class="trade-card__loading" layout="fixed" height="50" width="50" src="https://assets.pandaily.com/uploads/2021/12/loading.png" placeholder /> Cloud has stated that this screenshot is fake.

On Sunday, Alibaba<img decoding="async" class="trade-card__loading" layout="fixed" height="50" width="50" src="https://assets.pandaily.com/uploads/2021/12/loading.png" placeholder /> just concluded its largest shopping festival of the year – 11.11. On the night of Nov 11, though, some users reported on social media that they were unable to complete the final payment. According to data from Tmall, this year’s “11.11” set a new record in terms of user scale, with the total number of visitors exceeding 800 million throughout the event, and a double-digit year-on-year increase in transactions. The number of actively operated merchants increased by 150% compared to last year.

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