Didi Launches Safety Rectification Plan, Suspending Late-Night Ride-hailing Services for 7 Days
Published:September 4, 2018
Reading Time:2 min read
Following the recent rape-and-murder case, Didi, the ride-hailing giant in China, announced the launch of a safety rectification plan on September 4, suspending...
Following the recent rape-and-murder case, Didi, the ride-hailing giant in China, announced the launch of a safety rectification plan on September 4, suspending all late-night ride-hailing services across the platform for a whole week.
SEE ALSO: DiDi Apologizes for Safety Lapses and Vows Stronger Safety Systems
According to Didi, the new safety plan introduces several major updates:
-upgrading Emergency SOS button to a direct Call Police function, where the existing emergency call function will be upgraded to a one-click “Call Police” button;
-adding a Safety Center to the DiDi passenger app offering quick access to safety functions;
-introducing a nation-wide in-app campaign to encourage users to set up emergency contacts and understand itinerary sharing;
-trialing in-trip audio recording with DiDi Express, DiDi Premier and other ride-hailing services supported by encryption and data protection measures;
-launching enhanced driver education and assessment programs;
-intensifying ongoing driver-vehicle compliance, background checks, daily facial recognition and other onboarding control measures;
-doubling down on investments into a new customer service system, including building an in-house professional CS team of 8000.
[caption id="attachment_10747" align="aligncenter" width="435"]
DiDi safety center[/caption]
Notably, Didi announced to suspend its services including Taxi, Express, Uber China, DiDi Select, DiDi Express Pool, Premier and Luxe services from every day 23:00 pm to next day 5:00 pm during September 8 to 15 2018 in the Chinese mainland. Bike, Designated Driving, Bus, overseas Car Rental and used-car service will remain operational.
Didi will share progress and reviews of the rectification period with the public, the company says.
Didi has been under fire since the rape-and-murder of a 20-year-old young woman while using its hitch service in Zhejiang province in late August, the second in the past three months. The ride-hailing giant has been facing public anger and regulatory pressure and has issued public apologies, fired two executives and suspended its Hitch service indefinitely.
DiDi safety center[/caption]
Notably, Didi announced to suspend its services including Taxi, Express, Uber China, DiDi Select, DiDi Express Pool, Premier and Luxe services from every day 23:00 pm to next day 5:00 pm during September 8 to 15 2018 in the Chinese mainland. Bike, Designated Driving, Bus, overseas Car Rental and used-car service will remain operational.
Didi will share progress and reviews of the rectification period with the public, the company says.
Didi has been under fire since the rape-and-murder of a 20-year-old young woman while using its hitch service in Zhejiang province in late August, the second in the past three months. The ride-hailing giant has been facing public anger and regulatory pressure and has issued public apologies, fired two executives and suspended its Hitch service indefinitely.
