Meituan Waimai Apologizes for App’s Tech Failure

In response to this morning’s “temporary failure of Meituan Zhongbao App“, Meituan Waimai said on its official Weibo account that the failure had been completely repaired as of 10:46 a.m. At the same time, Meituan Waimai apologized to users, merchants and riders affected by the failure.

This morning, a large number of netizens reported on Weibo that Meituan‘s popular Waimai app had collapsed, and food delivery staff in many regions in China could not take orders. Subsequently, the topic of # Meituan Waimai collapsed # was trending on Chinese social media channel Weibo.

Some users said that there was also a problem with the Meituan Zhongbao App used by food delivery riders. Delivery personnel couldn’t find order addresses and consumers couldn’t reach them. Some consumers didn’t receive breakfast even after an hour since placing the order.

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Meituan Waimai said that the affected users can apply for a refund and another 10 yuan discount coupon. Losses suffered by merchants due to the system failure will be absorbed by the company. All assessment problems such as overtime delivery and bad reviews will also be solved, and the platform will make up for riders’ lowered income today through red envelope lucky draws.