consumer rights Archives

Apple China Sued for Cancelling Product Orders With Wrong Price

A first instance judgment on a dispute between a Chinese citizen and Apple China over the cancellation of an online sales contract was disclosed on September 29.

Beijing Consumers Association Interviews Missfresh

The Beijing Consumers Association had scheduled a meeting with Beijing-based grocery delivery platform Missfresh, regarding the recent situation that the company could not continue its normal operations and which caused many consumer complaints.

China Consumers Association Releases Annual Report on Consumer Rights Protection

On Friday, the China Consumers Association released its 2021 annual report on China's consumer rights protection, covering food security, automobiles, and other fields.

XPeng Accused of Reneging on Deal to Offer Free Roadside Assistance

Many owners of vehicles made by Chinese automaker XPeng Motors have recently taken to domestic social platforms, alleging that the firm has quietly revised an agreement to provide free roadside assistance services.

China’s “CCTV 3.15 Gala” Exposes Consumer Rights Violations

China’s annual consumer rights day TV show, the "CCTV 3.15 Gala," was held on Tuesday evening by the country’s state broadcaster China Media Group (CMG), exposing many brands and companies for alleged infringements.

Kuaishou E-Commerce Implements Measures to Build User Trust

On March 4, Kuaishou e-commerce for the first time disclosed the construction and governance of the platform's "trust ecosystem" since the related development strategy was clarified last year.

China Consumers Association Releases Top 10 Consumer Rights Protection Issues in 2021

On Monday, the China Consumers Association and People.cn's public opinion data center jointly issued a report on the top ten issues facing consumer rights protection in 2021 based on big data and social influence.

Ant Group Releases 2021 Annual Report on Consumer Rights Protection

On Tuesday, Ant Group released its 2021 Annual Report on Consumer Rights Protection. The report indicates that, in 2021, Ant Group launched more than 30 measures in six different aspects to effectively protect consumers' rights.

Premium Ice Cream Brand Chicecream Apologizes for Past Misdeeds, Publishes Letter Accusing Media of Defamation

Amid a slew of public relations controversies, representatives from Chicecream apologized via Weibo on Thursday for two 2019 false advertising incidents, while denying other accusations.

Ford, Infiniti and Alibaba’s UC Browser Denounced for Unfair Practices on Chinese Consumer Rights TV Show

During a popular annual television program broadcast by state-run China Central Television on March 15 – which is also World Consumer Rights Day – several domestic and foreign brands were singled out for violations of consumer rights.

Chinese Officials Summon Tesla Over Quality and Safety Complaints

Chinese regulators have summoned representatives from Tesla for talks over quality and safety issues of its vehicles.

Harm of E-cigarettes Exposed on Consumer Rights Day TV Show

In the annual 315 evening gala, a tv show that celebrates consumer rights day, companies that range from the food industry to the tech sector are all facing collective examination.

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