The XPeng G3 ranks top in terms of quality in the compact battery-powered electric vehicle segment based on owner experience, according to the latest J.D. Power’s Study released on Thursday. The study includes 50 models from 28 different brands.
The study, based on responses from 3,976 vehicle owners who purchased their vehicle between September 2020 and March 2021, shows that XPeng G3 is the first model to obtain the top rating in this segment based on its customer satisfaction rating in specific areas, including driving experience, infotainment systems and seating.
The G3 obtained the highest total score of 92.2% among electric vehicles in China’s New Car Assessment Program (C-NCAP) safety test; and received the top most “G (good)” scores in occupant safety, pedestrian safety, and vehicle auxiliary safety in the Chinese Insurance Automotive Safety Index (CIASI) crash test.
After 15 major firmware OTA upgrades since its launch, the G3 has become the second best-selling pure electric SUV in China’s mid-to-high-end market for more than two years.
On July 9, the Guangzhou-based company launched its refreshed G3i smart SUV, with delivery scheduled to begin in September this year.
The J.D. Power Study, now in its third year, measures new-vehicle quality by examining design-related and defects/malfunctions problems experienced by NEV owners in China within the first two to six months of ownership.
The study also revealed that in 2021 to date, all-new models account for 37.8% of total NEV sales. Owners of all-new models experience fewer quality problems (127 PP100) than owners of carry-over models (129 PP100).